TelAgentBench: A Multi-faceted Benchmark for Evaluating LLM-based Agents in Telecommunications
Sunwoo Lee, Daseong Jang, Dhammiko Arya, and 12 more authors
In Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing: Industry Track, Nov 2025
As Large Language Models (LLMs) evolve into powerful agentic systems, the telecommunications industry’s expansion into AI services necessitates industry-grounded benchmarks to evaluate their underexplored domain-specific capabilities. To address the gap left by generic benchmarks that fail to assess realistic, non-English performance, we present TelAgentBench, a Korean benchmark for the telecommunications domain evaluating five core agentic capabilities: Reasoning, Planning, Action (tool-use), Retrieval-Augmented Generation, and Instruction Following. Evaluations reveal significant performance disparities between models that employ explicit reasoning and those that do not, providing actionable insights for deploying agentic LLMs in real-world telecommunications tasks.